Marketers surpass consumers in their daily use of e-mail, texting and social platforms. A whopping 93 percent of marketers have made a purchase as a direct result of an e-mail marketing message, while only 49 percent of online consumers have done so.
What is the significance of this? The differences point to a fundamental fact about marketing: Your perspective may be skewed if you make assumptions about customers based on your own behaviour, rather than that of the people you want to reach. If you are operating on a different wavelength than your customers, your marketing will seem like it’s from Mars–and will not resonate with its intended audience.
Let’s take a look at some adages that can help you gain real insight into your customer base.
Nurturing relationships with your customers is a crucial part of growing a successful business. In this age of automation and innovation, caring for your customers has never been more important.
Jason just announced that he got a great deal on tickets for his vacation. And Emily dropped a vacation request on your desk this morning. And now, Melanie is talking about her planned summer cruise. You’re happy your employees are looking forward to summer vacations – until you look at the dates and realise that they’re all for the same week in August. Now what?
As a general concept, research is the process of gathering information to learn about something that is not fully known. Nearly everyone engages in some form of research.
We all know that success in life depends on a combination of hard work and talent. There’s also no denying the « luck » factor – being in the right place at the right time and meeting the right people. That said, there isn’t a « secret » to that kind of luck. It’s about doing things that put you in a position for that luck to happen.
Building a brand is about building a relationship with your customers. For this relationship to be long-lasting, it has to be based on something meaningful. That comes when a brand satisfies a real need, either better or in a different way to any other brand available.
Know the competition. Find out who your competitors are, what they are offering and what their unique selling point (USP) is. This will identify the areas you need to compete in, as well as giving you a platform for differentiating yourself.
Deciding whether to buy an existing business or start your own comes down to three things: what experience you have, what kind of business you want, and how open you are to taking financial risks.
Operational margins are narrowing; leaving business owners constantly looking for ways to reduce business running costs and increase profits.
The decision to embark on an international expansion can be both exciting and frightening: seemingly endless growth opportunities exist, but there can be significant risks involved.
According to reports, 250,000 new products are introduced to the world each year. S